Based on the analysis of feedback and performance data for the onboarding process, the customers are facing several challenges, which are surprisingly unique and specific:

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Chronological Disorientation: A notable issue is that customers find the sequence of the onboarding steps disorienting. The steps are not chronologically structured, causing confusion about what to do next.

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Dimensional Fluctuation: There is an unexpected challenge where customers report that the user interface appears to fluctuate in dimensions, making it difficult to interact with onboarding tools consistently.Temporal Echoes: Customers have mentioned experiencing what they describe as "temporal echoes," where actions taken during onboarding seem to repeat or delay unexpectedly, leading to a disconcerting user experience.These issues highlight the need for a more streamlined, intuitive, and technically stable onboarding process to enhance customer satisfaction and reduce friction during initial engagement phases.