Which customer interactions or behaviors (e.g., feature usage, support queries) are strong indicators of potential upsell opportunities?

Based on the data and insights gathered from our analysis of feature usage and customer support queries, it appears that customers who frequently use the advanced analytics and report customization features exhibit a higher likelihood of being interested in upsell opportunities. These behaviors suggest a deeper engagement with our platform's capabilities and a potential need for more sophisticated functionalities, which can be addressed through our premium offerings.

Additionally, customers who submit multiple support queries related to data integration and automation show a tendency towards upgrading their current solutions to handle more complex scenarios and larger datasets. These interactions are strong indicators that a customer might benefit from enhanced features and services that can support their growing business demands.

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